Corrections
How to tell us we are wrong, what we do about it, and every material correction we have made.
Report an error
Write to [email protected]. Corrections from insurers are as welcome as corrections from readers — if we have misread your filed wording, we would rather hear it from you than leave it standing.
It helps enormously if you can include:
- the page, and the sentence or figure you are querying;
- what you believe the correct position is;
- the document that shows it — a policy wording, prospectus, Customer Information Sheet, judgment or regulator publication. Every claim we publish traces to a document, so a document is what will change it fastest.
We aim to acknowledge within five working days, and to resolve within ten. Where a query turns on a document we cannot obtain, we will say so and mark the claim on the page as unverified rather than leave it looking settled.
What we do about it
Every reported error is checked against the underlying source, not against our own page. Then one of three things happens:
Typo or formatting
A spelling, punctuation or layout fix that does not change the meaning of any claim.
Fixed silently, not logged.
Material correction
Any change to a number, a name, a date, a policy term, a verdict, or anything a reader could have acted on.
Fixed, the page’s last-modified date updated, and logged below with what was wrong and what it says now.
Retraction
A claim that should not have been published at all and cannot be repaired by correction.
The claim is struck through rather than deleted, the page carries a note explaining why, and it is logged below. We do not remove pages to make an error disappear.
Going out of date is not a correction
A premium that has since changed, or a regulation that has since moved, is not an error — it is a figure that has aged, and we handle it differently. Every number we publish carries an as-of date and a scheduled review date in our ledger, and a standing staleness report surfaces figures as they come due so they are refreshed on a schedule rather than when somebody happens to notice. Items we expect to move quickly, such as a pending case or a regulation held in abeyance, are given deliberately short review dates.
If you think a figure has simply aged rather than been reported wrongly, still tell us — it is the fastest way to get a review date pulled forward. How the ledger works is documented in our methodology.
The log
Everything below we found ourselves; none of it was reported to us. Two internal audits of the US health section, on 19 and 20 September 2026, re-derived every published figure from the source data, and these are the ones that did not survive. We log them exactly as we would log a reader’s catch, because the standard is about what stands on the page afterwards, not about who noticed.
Was: The page said Star Health publishes no premium chart for Super Star and that a price needs a quote.
Now: Star prints the rates in the Super Star prospectus under the heading "Base Premium"; the page now has them and the file.
Was: Two passages described 1,696 plan rows as 1,696 plans.
Now: They are 1,696 rows filed by 193 distinct plans.
Was: The subsidised Harris County gap was given as $2,806 and described as exactly unchanged by the subsidy.
Now: It is $2,807, and 489 of the 1,227 county-scenario pairs move by a dollar under the credit from rounding alone.
Was: The Webb County birth-year gap was given as $6,959.
Now: It is $6,958.
Was: The Franklin County gap was given as $5,348.
Now: $14,087 minus $8,740 is $5,347.
Was: The Miami-Dade gap was given as $3,374.
Now: $11,200 minus $7,827 is $3,373.
Was: Printed totals did not subtract to the printed penalty in 62 rows on the page and 982 rows of the CSV, because the penalty was derived from unrounded totals.
Now: The penalty is computed from the rounded totals it sits beside, so every printed row subtracts.
Was: We put 21 state-run exchanges alongside the 28 federal-marketplace states, which adds up to 49 states.
Now: 22 states and the District of Columbia run their own exchange.
Was: We published 342 rating-area ledgers and 11,523 buyable plans, counting a directory listing’s index.json as a ledger and 418 plan rows with no service area as buyable.
Now: 340 rating-area ledgers and 11,105 buyable plans.
Was: Per-issuer figures were plan rows labelled as filed entries, so WellPoint was given as 332.
Now: They count filed entries, and WellPoint’s is 996.
Was: We said that in a fracture-only year, ranking by premium costs a buyer nothing in any county.
Now: It loses in 217 of the 409 counties; what no county reaches is a loss of $1,000 or more.