Corrections

Report an error

Write to [email protected]. Corrections from insurers are as welcome as corrections from readers — if we have misread your filed wording, we would rather hear it from you than leave it standing.

It helps enormously if you can include:

• the page, and the sentence or figure you are querying;
• what you believe the correct position is;
• the document that shows it — a policy wording, prospectus, Customer Information Sheet, judgment or regulator publication. Every claim we publish traces to a document, so a document is what will change it fastest.

We aim to acknowledge within five working days, and to resolve within ten. Where a query turns on a document we cannot obtain, we will say so and mark the claim on the page as unverified rather than leave it looking settled.

What we do about it

Every reported error is checked against the underlying source, not against our own page. Then one of three things happens:

Going out of date is not a correction

A premium that has since changed, or a regulation that has since moved, is not an error — it is a figure that has aged, and we handle it differently. Every number we publish carries an as-of date and a scheduled review date in our ledger, and a standing staleness report surfaces figures as they come due so they are refreshed on a schedule rather than when somebody happens to notice. Items we expect to move quickly, such as a pending case or a regulation held in abeyance, are given deliberately short review dates.

If you think a figure has simply aged rather than been reported wrongly, still tell us — it is the fastest way to get a review date pulled forward. How the ledger works is documented in our methodology.

The log